Brief your household helper

A nanny or domestic worker may be the only adult at home when a fire or medical emergency happens. This page helps families give their helper the numbers, address and simple steps they need, written on a card they can grab.

Foundation for every scenario

Each step names the official source it comes from. Tap the name to see the source.

In the UAEDubai's DCAS SOS app can request an ambulance and pinpoint the patient's location, which helps a helper who is unsure of the address.u.ae

Prepare

  • Provide medical care or health insurance for your helper, as UAE law requires.u.ae
  • Let your helper keep their own passport and ID, as the law requires.u.ae
  • Add your helper to your family emergency plan; plan forms include caregivers.FEMA
  • Write a contact card with names, home address, phone numbers and key local numbers.Red Cross
  • Post the list of important numbers somewhere easy to see.Red Cross
  • Walk through the home's safe exits and outside meeting place together.Canada
  • Show where the fire extinguisher, water valve and electrical panel are, and how they work.Canada
  • Tell the school who may collect the children if you cannot.Canada

Use and maintain

  • In a fire, leave at once and do not stop for belongings.u.ae
  • Do not use the lift, and close doors behind you if you can.u.ae
  • If smoke blocks the way, stay low under it or use the second exit.Red Cross
  • If trapped, close the door, block the gap with a wet towel, call and signal from a window.Red Cross
  • Once outside, go to the meeting place, then call for help. Stay out.Red Cross
  • For a medical emergency, call 998 for an ambulance.u.ae
  • Keep emergency calls short and give only the vital facts.Canada
  • Tell the listed emergency contacts, and share medical details with first responders.Abu Dhabi Department o

Emergency card for your helper

Fill it in and keep it by the phone or on the fridge.

  • Full home address
  • Police 999, Ambulance 998, Civil Defence 997
  • Electricity failure 991
  • Parents' mobile and work numbers
  • Backup contacts if parents cannot be reached
  • Each child's name, date of birth, medical conditions and allergies
  • School or nursery contact details
  • Doctor and hospital
  • Outside meeting place
  • Where the extinguisher, water valve and electrical panel are

Review and restock

  • Do not re-enter the home until police or Civil Defence say it is safe.u.ae
  • Cool a burn under cold running water for at least 20 minutes, then get medical care.British Red Cross
  • Keep children with a trusted adult and reassure them that the disruption will pass.CDC
  • If your helper is hurt while working, remember employers must pay work injury compensation.u.ae

Watch: 60-second guides

Brief your household helper for emergencies

Videos need an internet connection. Some videos mention numbers for other countries: in the UAE call 999 police, 998 ambulance, 997 fire. More on our YouTube channel.

Frequently asked questions

How do I get started with briefing your household helper?
  • Provide medical care or health insurance for your helper, as UAE law requires.u.ae
  • Let your helper keep their own passport and ID, as the law requires.u.ae
  • Add your helper to your family emergency plan; plan forms include caregivers.FEMA
  • Write a contact card with names, home address, phone numbers and key local numbers.Red Cross
What are the key steps for briefing your household helper?
  • In a fire, leave at once and do not stop for belongings.u.ae
  • Do not use the lift, and close doors behind you if you can.u.ae
  • If smoke blocks the way, stay low under it or use the second exit.Red Cross
  • If trapped, close the door, block the gap with a wet towel, call and signal from a window.Red Cross
What should I do after an emergency (briefing your household helper)?
  • Do not re-enter the home until police or Civil Defence say it is safe.u.ae
  • Cool a burn under cold running water for at least 20 minutes, then get medical care.British Red Cross
  • Keep children with a trusted adult and reassure them that the disruption will pass.CDC
What should I have ready for briefing your household helper?
  • Printed emergency contact card for the helperRed Cross
  • List of important numbers posted where it is easy to seeRed Cross
  • Fire extinguisher the helper knows how to useRed Cross
  • Torch or brightly coloured cloth for signallingRed Cross
  • Children's medicines list with dosesCanada
  • Copy of the family emergency planCanada
Is there anything specific to know in the UAE?

Dubai's DCAS SOS app can request an ambulance and pinpoint the patient's location, which helps a helper who is unsure of the address.u.ae

Answers are based only on the sourced steps on this page and their official sources.

Official sources

  1. UAE Government Portal (u.ae): Domestic workers
  2. UAE Government Portal (u.ae): Handling emergencies
  3. Ready.gov (FEMA): Make a Plan Form
  4. American Red Cross: Household Preparedness Workbook
  5. American Red Cross: What To Do If A Fire Starts
  6. Government of Canada: Make an emergency plan
  7. Government of Canada: Emergency kit checklist
  8. US Centers for Disease Control and Prevention: Keeping Children Safe Away from Home
  9. US Centers for Disease Control and Prevention: Before, During, and After an Emergency
  10. Abu Dhabi Department of Education and Knowledge (ADEK): Early Education Institutions Emergency Management Policy
  11. British Red Cross: Burns

Steps are written in our own words from these pages. If advice from your local authority differs, follow your local authority.

Last reviewed against these sources: 28 October 2026.

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