Brief your household helper
A nanny or domestic worker may be the only adult at home when a fire or medical emergency happens. This page helps families give their helper the numbers, address and simple steps they need, written on a card they can grab.
Foundation for every scenarioEach step names the official source it comes from. Tap the name to see the source.
Prepare
- Provide medical care or health insurance for your helper, as UAE law requires.u.ae
- Let your helper keep their own passport and ID, as the law requires.u.ae
- Add your helper to your family emergency plan; plan forms include caregivers.FEMA
- Write a contact card with names, home address, phone numbers and key local numbers.Red Cross
- Post the list of important numbers somewhere easy to see.Red Cross
- Walk through the home's safe exits and outside meeting place together.Canada
- Show where the fire extinguisher, water valve and electrical panel are, and how they work.Canada
- Tell the school who may collect the children if you cannot.Canada
Use and maintain
- In a fire, leave at once and do not stop for belongings.u.ae
- Do not use the lift, and close doors behind you if you can.u.ae
- If smoke blocks the way, stay low under it or use the second exit.Red Cross
- If trapped, close the door, block the gap with a wet towel, call and signal from a window.Red Cross
- Once outside, go to the meeting place, then call for help. Stay out.Red Cross
- For a medical emergency, call 998 for an ambulance.u.ae
- Keep emergency calls short and give only the vital facts.Canada
- Tell the listed emergency contacts, and share medical details with first responders.Abu Dhabi Department o
Emergency card for your helper
Fill it in and keep it by the phone or on the fridge.
- Full home address
- Police 999, Ambulance 998, Civil Defence 997
- Electricity failure 991
- Parents' mobile and work numbers
- Backup contacts if parents cannot be reached
- Each child's name, date of birth, medical conditions and allergies
- School or nursery contact details
- Doctor and hospital
- Outside meeting place
- Where the extinguisher, water valve and electrical panel are
Review and restock
- Do not re-enter the home until police or Civil Defence say it is safe.u.ae
- Cool a burn under cold running water for at least 20 minutes, then get medical care.British Red Cross
- Keep children with a trusted adult and reassure them that the disruption will pass.CDC
- If your helper is hurt while working, remember employers must pay work injury compensation.u.ae
Watch: 60-second guides
Brief your household helper for emergencies
Videos need an internet connection. Some videos mention numbers for other countries: in the UAE call 999 police, 998 ambulance, 997 fire. More on our YouTube channel.
Frequently asked questions
How do I get started with briefing your household helper?
- Provide medical care or health insurance for your helper, as UAE law requires.u.ae
- Let your helper keep their own passport and ID, as the law requires.u.ae
- Add your helper to your family emergency plan; plan forms include caregivers.FEMA
- Write a contact card with names, home address, phone numbers and key local numbers.Red Cross
What are the key steps for briefing your household helper?
What should I do after an emergency (briefing your household helper)?
- Do not re-enter the home until police or Civil Defence say it is safe.u.ae
- Cool a burn under cold running water for at least 20 minutes, then get medical care.British Red Cross
- Keep children with a trusted adult and reassure them that the disruption will pass.CDC
What should I have ready for briefing your household helper?
- Printed emergency contact card for the helperRed Cross
- List of important numbers posted where it is easy to seeRed Cross
- Fire extinguisher the helper knows how to useRed Cross
- Torch or brightly coloured cloth for signallingRed Cross
- Children's medicines list with dosesCanada
- Copy of the family emergency planCanada
Is there anything specific to know in the UAE?
Dubai's DCAS SOS app can request an ambulance and pinpoint the patient's location, which helps a helper who is unsure of the address.u.ae
Answers are based only on the sourced steps on this page and their official sources.
Official sources
- UAE Government Portal (u.ae): Domestic workers
- UAE Government Portal (u.ae): Handling emergencies
- Ready.gov (FEMA): Make a Plan Form
- American Red Cross: Household Preparedness Workbook
- American Red Cross: What To Do If A Fire Starts
- Government of Canada: Make an emergency plan
- Government of Canada: Emergency kit checklist
- US Centers for Disease Control and Prevention: Keeping Children Safe Away from Home
- US Centers for Disease Control and Prevention: Before, During, and After an Emergency
- Abu Dhabi Department of Education and Knowledge (ADEK): Early Education Institutions Emergency Management Policy
- British Red Cross: Burns
Steps are written in our own words from these pages. If advice from your local authority differs, follow your local authority.
Last reviewed against these sources: 28 October 2026.